Cancellation Policy

I understand that sometimes plans change. If you need to cancel or reschedule your appointment, please provide at least 24 hours notice.
Appointments cancelled or rescheduled with less than 24 hours notice will be subject to a cancellation fee of 75% of the total treatment cost.

No-Shows
If you do not attend your appointment and have not provided prior notice, 100% of the scheduled treatment cost will be charged.
For complimentary check-up or review appointments, a £25 fee will apply in the event of a no-show.

Payment & Booking
A valid debit or credit card is required when booking to securely hold your appointment. Where applicable, cancellation or no-show fees may be charged to the card held on file in accordance with this policy.
Any outstanding cancellation or no-show fees must be settled before another appointment can be booked.

Why I Have a Cancellation Policy
As a small, appointment-based business, each appointment is reserved especially for you. Late cancellations and no-shows often leave insufficient time for the appointment to be offered to another client, resulting in valuable treatment time being lost.
I completely understand that unexpected circumstances can arise and will always aim to be as understanding as possible. However, having a cancellation policy allows me to manage my appointment diary fairly and ensures that appointments remain available to clients who are waiting for treatment.

By making an appointment, you acknowledge and agree to the cancellation and no-show policy above.

Thank you for respecting my time and supporting my small business. Your understanding is greatly appreciated.